FAQ

How long will it take for my order to arrive?

We aim to process and dispatch all orders within 1-2 business days. Delivery times depend on your location, but most orders are delivered within 3-5 business days. For remote areas, it might take a bit longer.

Which courier services do you use?

We partner with reliable courier services to ensure fast and discreet delivery. Our couriers include local trusted delivery services, depending on your location.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your package in real-time through our courier’s website.

What happens if I miss my delivery?

If you're unavailable when the courier attempts delivery, they will leave a notice with instructions on how to reschedule or pick up your parcel from the courier depot.

Do you deliver to all areas in South Africa?

We deliver nationwide across South Africa. Some rural or remote areas may have extended delivery times. Please check the delivery information page or contact us if you're unsure about service availability in your area.

Can I change my delivery address after placing an order?

If you need to update your delivery address, please contact us as soon as possible. We can make changes to your order if it hasn’t already been processed or dispatched.

CONTACT US ON ONLYDANKZA@GMAIL.COM

What is the packaging like?

All our products are discreetly packaged ensuring your privacy. The contents will be safely sealed and cushioned to prevent damage during transit.

Do you ship internationally?

Currently, we only offer delivery within South Africa. We are looking into international shipping options for the future, so stay tuned!

What payment methods do you accept?

We accept all major credit cards, debit cards, and bank transfers. We also offer secure payment options through trusted online payment platforms. Check the checkout page for the full list of available payment methods.

Can I cancel my order?

Orders can be canceled as long as they haven’t been processed or dispatched. Please contact us on onlydankza@gmail.com immediately if you need to cancel your order, and we will assist you with the process.

How are your products packaged?

Our products are carefully packaged to preserve freshness and ensure safe delivery. All products are sealed for quality and labeled with ingredient and dosage information.

Can I order in bulk or wholesale?

Yes, we offer bulk and wholesale orders. For more information on bulk pricing and orders, please contact our customer service team directly.